PenCom organizes Workshop for Journalists
As part of its strategic engagement with stakeholders, PenCom recently organized a Workshop for Journalists to educate and enlighten them on the Contributory Pension Scheme (CPS) and the activities of the Commission.
The Workshop was held in two runs; the first for Lagos based pension correspondents and the second for Abuja based pension correspondents.
The Workshop was themed, “Transforming Service Delivery in the Pension Industry: Strategy for improving Efficiency and Customer Satisfaction”.
This was to convey PenCom’s plan of protecting the retirees, contributor’s rights, quality service delivery, continued safety of pension assets and consistent and effective service delivery.
The following paper presentations were made at the Workshop; “Strengthening Regulatory Oversight for Improved Service Delivery in the pension industry” by the Surveillance Department; A paper on “Improving Accessibility and Service Delivery in RSA mortgage financing” by PenOp; and “Enhancing Customer Service in the Pension Industry” by the newly created Consumer Protection Department of PenCom.
Participants at the Workshop comprised members of the Nigerian Association of Insurance and Pension Editors (NAIPE), the Finance Correspondents Association of Nigeria (FICAN), the Pension Correspondents Association of Nigeria (Abuja Pension Correspondents), Labour Writers Association of Nigeria (LAWAN) and Independent Reporters.
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